Where Customer Service is Superior!

Services

Have a need? Your current vendor will not help with your specific requests to help your facility run more efficiently?  Healthcare Datalink can help.  Listed below are just a few things that we do for our customers:

Customer Service - Healthcare Datalink does not believe in putting their customers through a voice mail automated system.  Calls into the office during regular business hours will be answered by one of the employees in our office.  

• 24 Hours a day/7 Days a week Telephone Support

• 75% of Calls Processed at the Time of Call

• Guaranteed 45 Minute Call Back

• Automatic Electronic Customer Support

• Support and Maintenance on our Software

• Consulting Services

Customization Services -We have been customizing our software since the Opening of the company.  The purpose of this is to help our customers make the software work with their specialties.  Your needs are important to us.

• Change or Add reports

• Create New queries

• Add new software options to our annual updates

• We can create interfaces to just about any type of software

• Create new help windows and functions

                                              ...just to name a few

Hardware Solutions - Does not matter if you are a new customer or if you have been with us 10 years.  We can help you with any new Hardware decisions.  Many of our customers come to us with requests.  For example:

• Need a new style of printer, and it needs to interact with the software.

• Internet Dial-up is slow and there are no DSL or T1 lines available in our area; we need something faster.

• Our Network is outdated, and we would like to add on new options to our system.

• We would like to minimize our storage space that houses patient files.

Hospital Information System

Radiology Information System

Allscripts - (EHR)                Electronic Health Record

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